These Terms govern your use of pillar.aimgonna.com and related services (the “Service”), operated by Aimgonna Inc. (“Pillar,” “we,” “us”). By using the Service you agree to these Terms and to our Privacy Policy.
Pillar provides saju (four pillars) readings, AI conversations, and AI-generated artwork solely for entertainment, amusement, and self-reflection. Pillar does not claim to predict, foretell, or influence future events, and no reading is a statement of fact about you or your future. Content is not, and must not be relied upon as, medical, psychological, legal, financial, or other professional advice. Do not make important decisions based on the Service. If you are in crisis, call or text 988 (US, 24/7).
You must be at least 13 years old — or the minimum age required in your country — to use the Service. If you are under 18, you may use the Service only with a parent or guardian’s permission, and any purchase of credits requires their consent. By using it you represent that you meet these requirements.
Readings, chat responses, and images are produced by automated AI systems and may be inaccurate, incomplete, or unexpected. “Pillar AI” is not a human counselor. AI-generated images are for personal, non-commercial keepsake use.
Pillar AI is a computer program, not a human being. It cannot feel emotion and is not a licensed counselor, therapist, or health-care provider. If you express thoughts of suicide or self-harm in a conversation, Pillar is designed to pause the reading and point you to crisis resources, including the 988 Suicide & Crisis Lifeline (call or text 988, or chat at 988lifeline.org). How this works is described at pillar.aimgonna.com/safety.
Credits are a prepaid digital balance that can be redeemed only for features inside Pillar (for example, chat readings, timing forecasts, and AI-generated images). Credits are sold in fixed packs, never expire, and are not a general-purpose gift card, stored-value instrument, or substitute for currency. Prices are shown before purchase.
License, not a sale. When you buy credits or redeem them for readings, forecasts, or AI-generated images, you receive a limited, personal, non-exclusive, non-transferable, revocable license to access and use that digital content within the Service — you are not acquiring ownership of the content or of the credits themselves. AI-generated images in your library can be downloaded for permanent offline personal use. Access to other digital content may end if your account is closed or if we lose the rights or ability to provide it.
Refunds. Because credits unlock digital content that is delivered to you instantly, credit purchases are final once you have used any credit from a pack. However, if you have not used any credits from a pack, you may request a full refund of that purchase within 14 days of the purchase date by emailing info@aimgonna.com; approved refunds are returned to your original payment method. If a reading or image generation fails for a technical reason on our side, the credits for that action are not charged (or are automatically restored to your balance), so no refund is required.
No cash value; California residents. Except where a non-waivable law requires otherwise, credits have no cash value and cannot be redeemed for cash, withdrawn, transferred, or exchanged. If you are a California resident and your remaining credit balance has a cash value of less than the amount set by California Civil Code § 1749.5 (currently US$15), you may request that we redeem that remaining balance in cash by emailing info@aimgonna.com.
Do not misuse the Service, attempt to bypass credit or rate limits, reverse engineer it, use it to harass others, or enter another person’s personal information without their permission.
You retain rights to the birth information and messages you provide. You grant us a limited license to process them to operate the Service as described in the Privacy Policy.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that readings are accurate or that the Service will be uninterrupted or error-free.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PILLAR WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL. TO THE SAME EXTENT, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) US$100 OR (B) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud, willful misconduct, or gross negligence. Some jurisdictions do not allow certain exclusions or limitations of liability, so some or all of the above may not apply to you.
Please read this section carefully. It requires most disputes to be resolved through binding individual arbitration, and it limits the ways you and we can seek relief — including a waiver of class actions and jury trials. You can opt out, as described in (f) below.
(a) Governing law. These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this Section 9.
(b) Informal resolution first (required). Before filing an arbitration demand or a lawsuit, you and we each agree to first try to resolve the dispute informally. You start this process by emailing a written Notice of Dispute to info@aimgonna.com that includes your name, the email address on your Pillar account, a description of the dispute, and the specific relief you seek; we will send any Notice of Dispute to the email address on your account. For 60 days after a Notice of Dispute is received, you and we will attempt in good faith to resolve the dispute, including by at least one phone or video conference if either party requests it. Neither party may start an arbitration or lawsuit before this 60-day period ends. All applicable statutes of limitations are tolled during this period.
(c) Small claims option. Either party may bring an individual claim in small claims court in the county where you live (or, for California residents, as provided by the California Small Claims Act) instead of arbitration, so long as the claim stays in that court and is not removed or appealed to a court of general jurisdiction.
(d) Binding arbitration. Except for disputes resolved under (b), (c), or (e), any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (available at adr.org) then in effect, before a single arbitrator. Payment of AAA filing, administrative, and arbitrator fees will be governed by the AAA’s Consumer fee schedule; we will pay all such fees that the AAA rules require the business to pay. The arbitration will be conducted on the basis of documents or by videoconference; if the arbitrator decides an in-person hearing is necessary, it will be held in the county where you live (or, if you live outside the United States, at a location the parties agree on or the AAA designates). The arbitrator has exclusive authority to resolve all disputes about the interpretation, applicability, or enforceability of this arbitration agreement, except that a court decides any dispute about the enforceability of the class action waiver in (e) or the public-injunctive-relief carve-out below. The arbitrator may award the same individual relief a court could, and judgment on the award may be entered in any court with jurisdiction.
(e) Individual claims only; class action and jury waiver. You and we each agree that claims may be brought only on an individual basis, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding, and each party waives the right to a jury trial for arbitrated claims. The arbitrator may not consolidate claims or preside over any class proceeding. If a court finds this class action waiver unenforceable as to a particular claim, then that claim (and only that claim) must be severed from arbitration and brought in the courts described in (i), and the waiver will continue to apply to all other claims. Nothing in these Terms waives your right to seek public injunctive relief under California law (including the CLRA, UCL, or FAL) in a court of competent jurisdiction; if you seek such relief, the request for public injunctive relief will be decided by the court after arbitration of all arbitrable claims, and this sentence is intended to comply with McGill v. Citibank, N.A.
(f) Your right to opt out (30 days). You may reject this arbitration agreement and class action waiver, with no effect on any other part of these Terms and no penalty, by emailing info@aimgonna.com with the subject line “Arbitration Opt-Out” — including your name and the email address on your Pillar account — within 30 days of the date you first accept these Terms. If you opt out, disputes will be resolved in the courts described in (i).
(g) Coordinated (mass) filings. If 25 or more arbitration demands or Notices of Dispute raising similar claims are brought by or with the assistance of the same or coordinated counsel or organization, you and we agree that the AAA’s Mass Arbitration Supplementary Rules and its Mass Arbitration fee schedules will apply, and that the AAA may administer the demands in batches of up to 100 for administrative efficiency. Each claimant keeps the right to an individualized determination of their own claim, and no arbitrator’s ruling in one proceeding will bind, or serve as precedent for, any other claimant who was not a party to it. The informal resolution process in (b) applies to each claimant individually.
(h) Time limit for claims. Except where applicable law does not permit this limitation, any claim arising out of these Terms or the Service must be filed (in arbitration, small claims court, or court, as applicable) within one (1) year after the claim accrued, or it is permanently barred. This paragraph does not shorten any limitations period that applicable law does not allow the parties to shorten.
(i) Courts for non-arbitrated disputes. Any dispute that is not subject to arbitration under this Section 9 (including if you opt out) will be brought exclusively in the state or federal courts located in Sacramento County, California, and you and we consent to personal jurisdiction and venue there — except that nothing in these Terms requires a California resident to adjudicate outside California a claim arising in California, or applies the substantive law of any state other than California to such a claim.
(j) Severability & survival. If any part of this Section 9 other than the class action waiver in (e) is found unenforceable, that part will be severed and the remainder will remain in effect. This Section 9 survives termination of your account or these Terms.
We may update these Terms; material changes will be posted here with a new date. Questions: Aimgonna Inc., info@aimgonna.com.